Network Troubleshooting
Find the actual source of connectivity and performance problems.
- Intermittent connections
- Slow network performance
- Devices unable to connect
- Server connectivity
- Internet connectivity
- DNS problems
- Addressing problems
Raleigh-Durham Network Support
Reliable Business Networks Start With Solid Infrastructure
Troubleshooting, configuration and support for business Wi-Fi, routers, switches, Ethernet networks and internet connectivity throughout Raleigh, Durham and surrounding Triangle communities.
When the Network Stops, Work Stops
Nearly every part of a modern business depends on the network. Computers need access to servers, printers, cloud services, email, applications and the internet.
When that infrastructure becomes unreliable, the problem may appear in dozens of different ways: slow applications, dropped connections, unreachable servers, unreliable Wi-Fi or computers that simply cannot communicate.
network-connection.net helps diagnose the underlying network problem and build a reliable path between the systems your business depends on.
Business Network Services
Support for the wired and wireless infrastructure connecting your computers, servers, printers, applications and cloud services.
Business Wi-Fi
Reliable wireless access for employees, laptops, mobile devices and business equipment.
- Wireless access points
- Coverage problems
- Weak signal troubleshooting
- Interference
- Access point placement
- Guest Wi-Fi
- Wireless security
Routers & Gateways
Configure and troubleshoot the devices connecting your internal network to other networks and the internet.
- Router configuration
- Internet gateways
- DHCP configuration
- DNS configuration
- Port forwarding
- Firewall configuration
- Connectivity troubleshooting
Network Switches
Support for the switching infrastructure connecting computers, servers, printers and access points.
- Managed switches
- Unmanaged switches
- Switch replacement
- Port troubleshooting
- Network expansion
- Infrastructure cleanup
- Switch configuration
Ethernet & Wired Networks
Wired networking remains the backbone of reliable business infrastructure.
- Ethernet connectivity
- Existing cabling troubleshooting
- Patch cables
- Wall jack troubleshooting
- Patch panel organization
- Device connectivity
- Wired network planning
Network Upgrades
Improve networks that have grown beyond their original design.
- Router upgrades
- Switch upgrades
- Wi-Fi improvements
- Network expansion
- Equipment replacement
- Performance improvements
- Infrastructure organization
Server Connectivity
Keep servers, workstations and network services communicating reliably.
- File server access
- Linux server connectivity
- Windows server connectivity
- Application servers
- Web infrastructure
- Local services
- Remote services
Cloud & Remote Connectivity
Networks increasingly connect local infrastructure with systems running elsewhere.
- Cloud servers
- Hosted applications
- Remote resources
- DNS
- Internet-facing services
- Hybrid environments
- Connectivity diagnostics
Network Documentation
Understanding the network makes future support and troubleshooting much easier.
- Equipment inventory
- Network layout
- Device identification
- Important addresses
- Configuration information
- Infrastructure notes
- Recovery information
Common Network Problems We Troubleshoot
Networking problems often appear as problems with computers, printers, servers or applications.
“The Internet Is Slow”
Slow internet may originate with the internet provider, but it may also be caused by Wi-Fi, routing, network congestion, cabling, hardware or configuration problems inside the business.
“The Wi-Fi Keeps Dropping”
Wireless failures can involve signal strength, interference, equipment placement, overloaded access points, configuration or upstream network problems.
“Nobody Can Reach the Server”
The server itself may not be the problem. We can trace connectivity through addressing, switching, routing, DNS and server configuration.
“This Computer Works, That One Doesn't”
Comparing working and failing devices can quickly reveal addressing, cabling, switch-port, wireless or configuration problems.
“The Network Has Grown Into a Mess”
Small networks often expand one device at a time. Eventually switches, routers, cables and wireless equipment may need to be reorganized and documented.
“We Need Better Coverage”
Adding another access point is not always enough. Placement, interference, building construction, capacity and wired backhaul all affect wireless performance.
A Business Network Is Infrastructure
Networking is not just about getting an internet connection into the building.
A reliable network connects employees to the systems they need while providing an organized foundation for servers, printers, cloud applications, backups, security systems and other business technology.
A good network should also be understandable. When equipment is labeled, documented and logically organized, future troubleshooting becomes considerably easier.
The goal is not complexity. The goal is reliable, maintainable infrastructure appropriate for the size and needs of the organization.
How We Troubleshoot a Network
Replace equipment only when there is a reason to replace equipment.
1
Identify
Determine which users, devices, applications or services are affected.
2
Isolate
Narrow the problem to the computer, cable, wireless connection, switch, router, server, internet connection or configuration.
3
Correct
Repair the configuration, connection or equipment causing the failure.
4
Improve
Where useful, improve organization, documentation, reliability or capacity to reduce future problems.
Networking Connects the Rest of Your IT
Network problems frequently involve other parts of the infrastructure. We can work across the complete environment.
Business IT Support
Workstations, servers, infrastructure, employee support and ongoing business IT.
Business IT →Linux & Servers
Linux, Windows servers, web servers, file servers, containers and server infrastructure.
Server Support →Cloud Services
AWS, Azure, Google Cloud, DigitalOcean and hybrid infrastructure.
Cloud Services →Backup & Disaster Recovery
Backup planning, off-site copies, restore testing and documented recovery.
Backup & Recovery →Cybersecurity
Practical security for computers, servers, networks and business systems.
Cybersecurity →Virtualization
Virtual machines, server consolidation and containerized infrastructure.
Virtualization →Raleigh-Durham Network Support
network-connection.net provides network troubleshooting and infrastructure support for businesses throughout Raleigh, Durham, Wake Forest and surrounding Triangle communities.
Network problems frequently require hands-on troubleshooting, so on-site support is available throughout the local service area.
Raleigh
Durham
Wake Forest
Cary
Rolesville
Morrisville
North Raleigh
Triangle Area
Network Support Questions
Can you troubleshoot slow business Wi-Fi?
Yes. We can evaluate wireless signal, interference, access point placement, configuration and the wired network supporting the Wi-Fi system.
Do you work with routers and switches?
Yes. We support routers, gateways, managed and unmanaged switches, Ethernet networks and related connectivity.
Can you troubleshoot internet connectivity?
Yes. We can help determine whether a connectivity problem originates with the internet provider, modem or gateway, router, internal network, wireless infrastructure or individual computer.
Can you improve our existing network?
Yes. Existing networks can be evaluated for reliability, performance, Wi-Fi coverage, equipment organization, security and future expansion.
Do you support servers on the network?
Yes. We support connectivity involving Linux servers, Windows servers, file servers, web servers, virtual machines and cloud infrastructure.
What areas do you serve?
Our primary network support area includes Raleigh, Durham, Wake Forest, Cary and surrounding communities throughout the North Carolina Triangle.
Having Network Problems?
Whether the problem is Wi-Fi, a router, a switch, a server connection or the entire network, tell us what is happening and we will start tracing the problem.