Workstations & User Support
Support for employee desktops, laptops and everyday technical problems.
- Windows computers
- Linux workstations
- Apple Macs
- Software troubleshooting
- Printer and peripheral issues
- New computer setup
- User configuration
Raleigh-Durham Small Business IT Support
Professional IT Help Without the Cost of a Full-Time IT Department
Support for computers, servers, networks, cloud systems, backups and cybersecurity for businesses throughout Raleigh, Durham and surrounding Triangle communities.
IT Support Built Around Your Business
Most small businesses depend heavily on technology but do not need a full-time IT employee sitting in the office every day.
That does not mean the technology can be ignored. Computers still need maintenance. Employees need help. Servers need attention. Backups need to work. Networks need to remain reliable. Security needs to be taken seriously.
network-connection.net provides practical IT support when your business needs it, whether the job is a single troubleshooting call, an infrastructure project or an ongoing technical relationship.
Small Business IT Services
Support for the systems your employees and your business rely on every day.
Servers & Infrastructure
Support for the systems working behind the scenes.
- Linux servers
- Windows servers
- File servers
- Web servers
- Docker containers
- Virtual machines
- Server maintenance
- System migrations
Business Networking
Reliable connectivity for employees, systems and devices.
- Router configuration
- Switches
- Wired networks
- Business Wi-Fi
- Network troubleshooting
- Internet connectivity issues
- Network upgrades
Cloud Services
Cloud infrastructure selected according to the workload rather than a single preferred vendor.
- Amazon Web Services
- Microsoft Azure
- Google Cloud
- DigitalOcean
- Cloud servers
- Cloud storage
- Infrastructure migrations
Backup & Disaster Recovery
A backup is useful only if the data can actually be recovered when you need it.
- Critical-system inventory
- Recovery priorities
- Local backups
- Off-site backups
- Cloud backup strategy
- Restore testing
- Recovery documentation
Cybersecurity
Practical security measures aimed at reducing risk without making normal work unnecessarily difficult.
- System patching
- Account security
- Access controls
- System hardening
- Backup protection
- Network security
- Security recommendations
Virtualization
Consolidate systems and make better use of infrastructure through virtualization.
- Virtual machine hosts
- Guest operating systems
- Server consolidation
- Testing environments
- Containerized services
- Virtual infrastructure support
New Employee & Computer Setup
Get employees working with the systems, software and access they need.
- Computer configuration
- User accounts
- Email setup
- Network access
- Software installation
- Printer configuration
- Security configuration
Technical Projects
Additional technical capacity when your business has a project that needs to get done.
- System migrations
- Server deployments
- Network upgrades
- Office technology moves
- Cloud migrations
- Infrastructure cleanup
- Documentation
Support That Fits the Way You Operate
Not every business needs the same kind of IT relationship.
As-Needed Support
Call us when a technical problem occurs or when you have a specific job that needs to be completed.
This can work well for smaller organizations with relatively simple systems.
Ongoing IT Support
Establish an ongoing relationship so there is somebody familiar with your systems when problems, maintenance or projects arise.
This can include scheduled maintenance, system administration, backup checks and infrastructure work.
Supplemental IT Support
Already have an employee or internal IT staff? We can provide additional technical capacity when specialized knowledge or extra hands are needed.
Projects, Linux systems, networking, cloud infrastructure and migrations are natural examples.
Windows, Linux, Mac and Cloud
Modern businesses rarely operate entirely inside one technology ecosystem.
Microsoft Windows
Windows Server
Linux
Apple macOS
Amazon Web Services
Microsoft Azure
Google Cloud
DigitalOcean
More Than Emergency Computer Repair
Fixing a broken computer matters, but business IT is bigger than responding to whatever broke today.
The goal is to make the overall environment more dependable over time. That means understanding the computers, servers, network, backup systems, cloud services and other technology your organization relies on.
As we become familiar with your environment, technical work becomes less reactive. Problems are easier to diagnose, upgrades are easier to plan and important systems are less likely to be forgotten.
Explore Specific Business IT Services
Need help with a particular part of your infrastructure?
Servers & Linux
Linux administration, Windows servers, web servers, file servers, Docker and infrastructure support.
Linux & Server Support →Network Support
Routers, switches, Ethernet, Wi-Fi and business network troubleshooting.
Network Support →Backup & Disaster Recovery
Backup design, off-site copies, restore testing and documented recovery planning.
Backup & Disaster Recovery →Cybersecurity
Practical security for accounts, computers, servers, networks and business information.
Cybersecurity Services →Cloud Services
AWS, Azure, Google Cloud, DigitalOcean and hybrid infrastructure.
Cloud Services →Virtualization
Virtual machines, host systems, containers and infrastructure consolidation.
Virtualization Services →How We Approach Business IT
Technology decisions should start with what the business needs to accomplish.
1
Understand
Learn what the business does, what systems are involved and what problem needs to be solved.
2
Diagnose
Determine whether the issue is with the computer, network, server, application, cloud service or another part of the environment.
3
Solve
Correct the immediate problem with a solution appropriate for the environment and budget.
4
Improve
Where useful, identify ways to improve reliability, security, backup, performance or maintainability.
Raleigh-Durham Business IT Support
network-connection.net serves businesses throughout Raleigh, Durham, Wake Forest and surrounding Triangle communities.
We can provide on-site support for local businesses and remote support where it makes sense.
Raleigh
Durham
Wake Forest
Cary
Rolesville
Morrisville
North Raleigh
Triangle Area
Business IT Questions
Do I need a full-time IT employee?
Many small businesses do not. If the organization does not generate enough daily IT work to justify a full-time technical employee, outside support can provide troubleshooting, maintenance and project expertise when needed.
Can you provide recurring IT support?
Yes. Support can include recurring maintenance, system administration, backup verification, troubleshooting, infrastructure work and technical projects based on the needs of the business.
Can you help if we already have an IT person?
Yes. We can supplement existing staff for projects, infrastructure work, networking, Linux systems, cloud systems, migrations or periods when additional technical capacity is needed.
Do you support Windows Server and Linux servers?
Yes. We support both Windows and Linux server environments along with file servers, web servers, virtual machines, containers and related infrastructure.
Can you help with business backups?
Yes. We can help identify critical systems, develop backup strategies, maintain off-site or cloud copies, document recovery procedures and test restoration.
What areas do you serve?
Our primary business service area includes Raleigh, Durham, Wake Forest, Cary and surrounding communities throughout the North Carolina Triangle.
Need an IT Partner for Your Business?
Tell us what your business is dealing with, whether it is one immediate technical problem or an ongoing need for reliable IT support.