Computer Troubleshooting
Diagnose computers that are slow, unstable or not working as expected.
- Startup problems
- Slow performance
- Software problems
- Storage issues
- Updates
- General troubleshooting
Raleigh-Durham Home Technology Support
Home Technology Should Work for You
Practical help with computers, Wi-Fi, printers, backups, home networks and connected technology for households throughout Raleigh, Durham and surrounding Triangle communities.
Technology at Home Should Be Useful, Not Frustrating
Homes now depend on many of the same technologies used in small offices: computers, routers, Wi-Fi, printers, network storage, cloud services, backups and connected devices.
When one part stops working, the problem may not be the device you are looking at. A printer problem may really be Wi-Fi. A slow computer may have a storage or software problem. A smart device may be connected to the wrong network.
network-connection.net looks at the complete environment and works toward a solution that is practical and understandable.
Your computers, networks and technology should work for you.
We focus on solving the immediate problem and leaving the setup
easier to use and maintain.
Home Technology Services
Help with everyday technology problems and the systems that connect everything together.
New Computer Setup
Get a new computer configured and ready to use.
- User setup
- Email configuration
- Software installation
- Printer setup
- Network connection
- Backup setup
Wi-Fi & Home Networking
Improve connectivity throughout the home.
- Wi-Fi troubleshooting
- Router configuration
- Mesh Wi-Fi
- Dead-zone troubleshooting
- Ethernet connections
- Network organization
Printers & Scanners
Connect and troubleshoot shared and personal printers.
- Printer installation
- Wi-Fi printers
- Network printers
- Scanner setup
- Driver problems
- Connectivity issues
Backup & File Protection
Protect photos, documents and other important information.
- External-drive backup
- Network backup
- Cloud backup
- Backup scheduling
- Restore testing
- Recovery planning
Data Migration
Move important files when replacing or upgrading a computer.
- Old PC to new PC
- Mac migration
- External storage
- User documents
- Pictures & media
- Post-migration checks
Smart-Home Connectivity
Help connected devices communicate reliably with the home network.
- Smart TVs
- Streaming devices
- Connected appliances
- Smart speakers
- Network troubleshooting
- Wi-Fi connectivity
Home Office Setup
Build a reliable workspace for remote work or a home business.
- Workstations
- Monitors
- Printers
- Wi-Fi & Ethernet
- Video conferencing
- Backup planning
Security & Updates
Keep household computers and accounts safer without making them difficult to use.
- System updates
- Account security
- Multi-factor authentication
- Router security
- Backup protection
- Practical recommendations
One Home Can Have Many Platforms
It is common for one household to have a Windows desktop, a MacBook, a Linux system, phones, tablets, printers, smart TVs and other connected devices all using the same network.
Those devices do not need to be from the same manufacturer to work together. The important part is having a reliable network and a setup that makes sense.
We can help with Windows, macOS and Linux systems and the networking that ties them together.
Windows. Mac. Linux. Wi-Fi. Printers. Backups.
Home technology is an environment, not just a collection of
individual devices.
How We Approach Home Technology Problems
Start with what you are trying to accomplish, then find the actual cause of the problem.
1
Listen
Understand what is not working and what you need the technology to do.
2
Diagnose
Determine whether the problem is the computer, network, printer, account, software or another device.
3
Fix
Correct the problem with a practical solution appropriate for the home and the equipment involved.
4
Simplify
Where possible, leave the setup easier to understand, maintain and use.
Home Technology Connects to Our Other Services
Many residential problems involve the same platforms and infrastructure we support for businesses.
Windows Support
Windows desktops, laptops, updates, troubleshooting and connectivity.
Windows Support →Mac Support
Apple Mac and macOS troubleshooting, setup, networking and backups.
Mac Support →Network Support
Wi-Fi, routers, Ethernet and connectivity troubleshooting.
Network Support →Backup & Recovery
Protect important files with local, off-site and cloud backup options.
Backup & Recovery →Cybersecurity
Practical security for computers, accounts, networks and backups.
Cybersecurity →Linux Support
Linux desktops, servers, storage and open-source systems.
Linux & Servers →Raleigh-Durham Home Technology Support
network-connection.net provides residential computer, networking and technology support throughout Raleigh, Durham, Wake Forest and surrounding Triangle communities.
On-site support is available throughout the local service area, with remote support used where appropriate.
Raleigh
Durham
Wake Forest
Cary
Rolesville
Morrisville
North Raleigh
Triangle Area
Home Technology Questions
Common questions about residential computer and network support.
Do you make house calls?
Yes. On-site support is available throughout our local Raleigh-Durham and Triangle service area when the problem is best handled in person.
Can you improve weak Wi-Fi coverage?
Yes. We can troubleshoot router placement, weak signal areas, mesh Wi-Fi, Ethernet connections and other issues affecting home-network coverage.
Do you support both Windows and Mac computers?
Yes. We support Windows, macOS and Linux systems and can help them coexist on the same home network.
Can you help set up a new computer?
Yes. New computer setup can include accounts, email, software, printers, network access, file migration and backup configuration.
Can you help me back up my photos and documents?
Yes. We can help set up local, external-drive, network or cloud backup options and help verify that important information can be restored.
What areas do you serve?
Our primary service area includes Raleigh, Durham, Wake Forest, Cary and surrounding communities throughout the North Carolina Triangle.
Need Help With Technology at Home?
Tell us what is not working or what you are trying to set up. We will help determine the next practical step.